Knox Company Limited Warranty

Subject to the terms outlined below, the Knox Company (“Knox”) warrants to the original consumer user of Knox® Mechanical Products that any mechanical product is free of defects in material and/or workmanship for as long as the Original User owns it

Knox warrants to the Original User of a Knox® Electronic Product that any electronic product is free of defects in material and/or workmanship for a period of five (5) years from the date of original purchase.

In the event of a defect in material or workmanship during the applicable Warranty Period, Knox will repair or replace, at its option, the Product. This is the sole remedy available to the Original User, and the only obligation that Knox owes to the Original User in connection with this warranty. In order to obtain warranty service, the Original User must send the Product to Knox’s service center in Phoenix Arizona. The Original User should include information sufficient to show that it is the Original User of the Product, the nature of the defect, contact and return shipping information for the Original User, and, in the case of an Electronic Product, information showing the date of original purchase. If the Original User has done so, then Knox will repair or replace the Product within ninety-days. If repair or replacement is not possible, Knox will refund the original purchase price of the Original User upon proof of the purchase price. Knox will pay reasonable shipping costs for return surface transportation only. Any special handling, express or expedited service or different method of transportation shall only be provided at the request and expense of the Original User. If the Original User cannot provide proof of its purchase price, Knox will refund the purchase price for that product as listed on Knox’s website as of the date of original purchase.

EXCLUSIONS. This limited warranty applies only at the location where the Product was first installed, and does not apply to any Product which Knox determines, in its sole discretion, has been subjected to: (1) operating or environmental conditions in excess of Knox’s published specifications; (2) damage, misuse or neglect; (3) improper installation, repair, modification, or alteration; or (4) use for which the Product was not intended or designed. This warranty also excludes expendable items, such as lamps, fuses, or other parts which fail or must be replaced from normal use, and which shall be the responsibility of Original User. Knox warrants that Products sold to Original User will conform to the published specifications for the Product on the date the Product was shipped. Knox reserves the right to make changes to Knox products and has no obligation to alter Products previously purchased. This warranty does not cover scratches or abrasions. Knox shall have no liability to pay any costs for repairs performed by anyone other than Knox, or its designee, unless in each instance Knox has given written approval for such repair. Knox shall not be responsible for any costs incurred for the removal or reinstallation of Products covered by this Limited Warranty. Any repairs undertaken by Knox for a Product still under warranty shall be free from defects in workmanship through the expiration of the original warranty period for such Product. Any repairs undertaken by Knox for Electronic Products which are outside of the warranty period, shall be free from defects in workmanship and will conform to Knox’s specifications for a period of 90 days. No repairs will be made to Electronic Products beyond 10 years from the date of purchase.

This Limited Warranty is Knox’s only warranty for Products. KNOX EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, GUARANTEES OR REMEDIES—WHETHER EXPRESS, IMPLIED, OR STATUTORY—INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Knox also disclaims any implied warranty arising out of trade usage or out of a course of dealing or course of performance. Should the Products be considered a consumer product as may be covered by the Magnusson-Moss Federal Warranty Act, please be advised that some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Under no circumstances will Knox be liable to Original User or anyone claiming through Original User for re-procurement costs, lost revenue, or profits, loss of data, or for any special, incidental or consequential damages, even if they were foreseeable or Original User has informed Knox of their potential and Knox will not be liable for any damages claimed by Original User based upon any third-party claims. 

Knox’s total liability to Original User for Original User’s damages under this Agreement will not exceed the price Original User paid to Knox for the unit of Products at issue in Original User’s claim. This limitation will apply regardless of the form of action (i.e., whether the lawsuit is in contract or in tort, including negligence). Because some states do not allow exclusion or limitation of liability for consequential or incidental damages, in such states Knox’s entire liability is limited to the full extent permitted by law.

If Original User must return Original User’s Product for any reason, contact the Knox Customer Service Department at 800-566-9269 for return procedures and shipping instructions.